Frequently Asked Questions

Please see below our most commonly asked questions. If you still have a query, then please complete the short form on our contact page.

Payments

We accept all major cards including Visa, Debit card, Maestro,  American Express, Apple Pay, Google Pay, Paypal plus many more.

We also offer buy now, pay later options with 0% interest. We currently work with Klarna and Clearpay.

If you have a problem with your order then please get in touch. We work Monday - Friday 9am - 5pm
info@thechristmaspyjamas.co.uk 

Returns

Size Exchanges:
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once we receive your item back, we will then process a refund. Please note you will have a 14 day window to exchange your PJs. 

Returns
We offer a 14 day return period on all Christmas PJs. 
If the 25th of December has passed, we are unable to exchange/accept returns for any Christmas PJs as we close for several months.

For further information on exchanges and returns, please click HERE

Shipping

We ship worldwide and use all of the reputable companies such as Fedex, UPS and DPD.

We are based in the United Kingdom and we ship across the globe.

All Signature Range PJ's are physically in stock and dispatched the next working day.
We do not drop ship (like most competitors) and personally process all orders in-house from a family member. 

Uncategorized

Exclusive PJs = Shipped next day
Our signature range of Pyjamas which are exclusive to us have already been made and are available for immediate dispatch. 
Signature Pyjamas 1
Signature Pyjamas 2 
Signature Green 
Signature Navy

 

All other PJs
Everything else is based on a Pre-order basis and will take 2-4 weeks to arrive to you. 

All orders are dispatched "Tracked and Trace" we will send you a tracking confirmation email once your order leaves our warehouse. If you leave us your mobile phone number when you checkout, we shall add this into the tracking for you. 

If you believe your order has been lost or the tracking has paused, please CONTACT US (we will come straight back to you)

With so many companies advertising online it's difficult to know who to trust, we totally get that.

The Christmas Pyjamas Ltd is also part of Cubwear Clothing Ltd (Registered UK business: 12843857) which is a small family run business based in Bedfordshire, United Kingdom. Both companies are owned by Dean and Sarah. During the festive season we dispatch orders daily across the globe and have daily collections from major shipping companies. 

Feel free to review us on social media (Facebook & Instagram) and Trust Pilot pages. 

The Christmas Pyjamas Facebook
Cubwear Facebook

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Trust is a major thing when purchasing online, with so many sites not offering what they promise. 
We've put together some helpful tips to avoid getting scammed this Christmas
READ HERE


Looking after your Pyjamas is extremely important. You want them to last for many years and even pass down to a sibling or a friend. We also put our outfits through their paces and wash around 6 times to test for fading and shrinking issues. Below are some tips to ensure your family Pyjamas remain in top condition. 

Firstly you should always set the wash temperature to 30 or 40 degrees. If any higher and you may risk shrinkage.

 

HOW DO I WASH MY PYJAMAS?

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  • It is always best to wash brand pyjams (especially the baby sizes) before they are worn – this makes sure any possible impurities are removed before putting them next to your baby's delicate skin.

  • Separate the clothes out into whites and colours as you would do your normal wash. Remove any heavy soiling such as stuck on food, baby sick or poo with a wipe or by rinsing under a tap. 

  • If anyone in the household has been ill, your baby's clothes should be washed separately from any clothes or bedding that could be infected because bacteria can still spread during washing.

  • Tough stains should be left to soak before washing. If you do use bleach on your baby’s whites, make sure they are washed and rinsed thoroughly.

WHAT DETERGENT SHOULD I USE?

All major brand detergents are thoroughly tested so are safe to use. Some detergents have been specially formulated for use on baby clothes. Whatever washing powder you use, always buy a good quality brand and check for the British Skin Foundation logo on the packaging.
 

Buy practical fabrics
 

  • Look out for clothing that is easy to wash and quick drying. Cotton is perfect for babies as it is breathable which helps to prevent them from sweating and is soft against their skin.

  • Avoid buying delicate fabrics that have special care instructions; the last thing a busy parent needs is to be hand washing.

  • Steer clear of clothes with details sewn on such as sequins. These make it difficult to wash and, more importantly, risk coming off and being swallowed by your baby.

We always attach a size guide on each listing to help. If you are struggling then you can always get in touch with us on social media or by using our contact form. Our sizes are made to fit customers from around the globe. 

Generally we stick to this simply formula:

Adult Females (UK)
Small = UK8/10
Medium = UK10/12
Large = UK12/14
XL = UK14/16
2XL = UK16/18
3XL = UK18/20

Female Sizing Suggestions (US)
Small = US4/6
Medium = US6/8
Large = US8/10
XL = US10/12
2XL = US12/14
3XL = US14/16

Adult Males:
This is a little different and varies on height and weight. We always advise selecting the size you normally wear. For example a male who is 5'11 medium build who normally wears a medium should select a medum.

Kids:
These are pretty much true to size, unless your child is very small or very tall, you may wish to consider a different size up or down. (don't worry though, we can always exhange the size if it's wrong)

Baby
The same as Kids, these are very accurate and sizing charts have been attached to each listing. 

If you are concerned and need help then please do get in touch. 


Yes absoluetly and we started trading in 2020. 

The Christmas Pyjamas is a registered Ltd company (15541513). We also own Cubwear Clothing Ltd which is a sister company to The Christmas Pyjamas. 

You can contact us at any time via Live Chat, E-mail, Social media channels or via our contact form. We will get straight back to you and assist with anything you need. If you need to have a phone call, then drop us a message and we will call you back. 

We are a small family run business and all orders are picked, packed and dispatched by one of us. We don't use any 3rd parties for shipping and certanly never drop ship. When you shop with our family business, we want you to become part of that and experience that personal touch. 

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Feel free to view one of our blogs regarding scam companies and what to look out for.